Refunds, plainly.

Within 30 days of your first paid charge, email hello@mynestboard.com and we will refund the most recent charge. No questions asked.

After 30 days, you can cancel anytime. We will not bill you for the next cycle. We do not pro-rate the current cycle, but you keep full access until it ends.

Free trial: Every new household gets 2 weeks of full access with no card on file, so there is nothing to refund. If you add a card and get charged after the trial ends, the 30-day refund window applies to that charge.

• Charges older than 30 days, except where required by local consumer law.
• Accounts that violated the Terms of Service (e.g., were suspended for abuse).
• Apple App Store and Google Play in-app purchases. Those go through the platform's own refund flow, not us.

Email us at hello@mynestboard.com with:

• The email address on your NestBoard account.
• The approximate date of the charge.
• One sentence on why, if you feel like sharing. It helps us improve.

We answer within 1 business day. Refunds typically appear on your statement within 5 to 10 business days depending on your card issuer.

Cancelling in your account stops future billing. You keep full access for the rest of the period you already paid for. After that, nothing is deleted: your household becomes read-only, so you can still see everything and export it all as a plain ICS file at any point. Resubscribing picks up right where you left off.

If something goes wrong, please email us first. We are usually faster than your bank. If you file a chargeback without contacting us, we may decline the dispute and your account may be paused while it resolves.

Nothing in this policy limits your rights under applicable consumer-protection law. If your jurisdiction grants you stronger rights (e.g., the EU 14-day cooling-off period for digital services), those rights apply in addition to what we offer above.

We may update this page from time to time. The "effective date" at the top reflects the most recent change. Material changes (a shorter refund window, new exclusions) will be emailed to active subscribers 30 days in advance.

Questions? Email hello@mynestboard.com and we respond within one business day.